We take ownership of your IT, security and compliance posture, so your leadership team can focus on the business, not the technology.
Our Services
We use AI behind the scenes, automating Microsoft 365 workflows, ticket routing, reporting. Your people stay on the work that matters.
Get StartedVerified in Halopsa Thermometer. Statistics available on request.
15 to 25 minutes for in-contract clients.
Full refund on Novix-delivered services if we miss the mark.
Most IT providers will accept whatever they find and patch around it. We take a different view. Before we take ownership, we audit what you have. We document it. We tell you what's working, what's exposed, and what to fix first.
It's a slower start. Our clients tell us it's the difference between an IT provider and an IT partner. You stop guessing. Your leadership team gets the same clarity on IT that your finance team has on the books.
AI never gets between us and you, or between you and your clients. It works on the repetitive backend, freeing your team for what matters.
We don't keep your IT a mystery. Quarterly reviews walk you through what's working, what's exposed, and what's next, in plain English. Your team learns alongside ours.
Real names, not ticket numbers. The team that handles your IT today is the team that handled it last quarter and will handle it next.
Average ticket resolution times below industry benchmark, with quarterly reviews proving it. Every quarter we show you what changed, what worked, and what's next.
Without doubt the best in the business! Recently my laptop sound stopped working and having had no luck with some of the biggest IT names, Novix IT were able to resolve it in less than an hour. Highly recommended!
Fantastic response for a last minute request. Patient and understanding and also trusting of my work with Autodesk. Thank you!
Ricci was very knowledgeable and friendly at sorting out my ticket.
Euan and the team are always quick to respond and resolve issues regardless of the deemed importance. The responsiveness and dialogue is always reassuring.
Professional, attentive and diligent staff providing excellent, effective IT services. Highly recommended.
Great and easy fix as always.
Novix IT have been incredible at future proofing our company IT. Through security enhancements, staff training and a personal and friendly approach, they have become the IT partner that we wouldn't hesitate to recommend to other companies.
Ricci was very helpful and resolved my request quickly (same day). Very happy with the outcome.
Thanks for sorting this so swiftly.
No hidden fees, no surprises. Choose a plan that fits where your business is on its technology journey.
All our plans include:
Base services
Launch plus:
Build plus:
Wealth managers, chartered accountants and other regulated firms across the UK come to us when IT and security need to be brought under one accountable team. Tell us where you are now, and we will tell you what good looks like.
Edinburgh (HQ) & London
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