Director
Ricci is the Founder and Operations Director of Novix IT, where she leads managed IT and cybersecurity for SMEs in financial and professional services. She has just ticked over 19 years in IT, working her way from the service desk up through engineering, technical leadership, and global IT operations. Outside Novix, she sits as Vice Chair of the ITMSP Best Practice Charter Board at ScotlandIS, helping shape the standards UK managed service providers are held to.
Technology should be invisible: stable, secure, and shaped around how people work, not the other way round.
In practice that looks like anti-jargon conversations, security built in rather than bolted on, and the same enterprise discipline applied to a 12-person practice as to a global manufacturer. Clients tend to work with her because she leads with the outcome and explains the technology after, not before.
Managed IT and cybersecurity for financial and professional services firms in the 5 to 50 user range, run with the discipline of her global roles.
Group IT operations across 22 sites in over 130 countries: 1,800 users, four managers, around 25 engineers, and a €6M budget.
Customer satisfaction from 72% to 96% through a post-merger integration, contributing to an eight-figure acquisition.
Lead technical owner for a 4,500+ user multi-campus education client, with a parallel secondment as Technical Director to a nuclear engineering firm.
Director
Director
Wealth managers, chartered accountants and other regulated firms across the UK come to us when IT and security need to be brought under one accountable team. Tell us where you are now, and we will tell you what good looks like.
Edinburgh (HQ) & London
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